SniperAID
RETURNS & REFUNDS
Last updated August 4, 2026
The short version
Unused kits can be returned within 30 days of delivery for a refund.
What counts as unused
Because this is a hygiene- and adhesive-sensitive product, a kit is returnable when:
- the tape rolls are unopened and their seals intact,
- the scissors are unused,
- and the case is in resellable condition.
A kit that has been taped with, or has opened rolls, cannot be resold and is not returnable — unless it arrived damaged or faulty, which is covered below.
Starting a return
Email contact@sniperaid.com with your order number and what you would like to do. We will reply with return instructions. Please do not ship anything back before contacting us — unannounced returns can be hard to match to an order.
Who pays return shipping
For change-of-mind returns, the customer pays return shipping. If the return is because of our error — wrong item, missing item, damaged on arrival — we cover it.
Refunds
Once your return arrives and passes inspection, we issue a refund to your original payment method. Refunds are processed by Stripe and typically appear within 5–10 business days, depending on your bank. Original shipping costs are non-refundable.
Damaged, faulty or wrong item
Email contact@sniperaid.com within 7 days of delivery with photos. We will send a replacement or refund you in full, including shipping. You will not be asked to pay return shipping.
Cancelling an order
If your order has not shipped yet, email us and we will cancel and refund it. Once a kit has shipped, the return process above applies.